How do I buy and sell responsibly on Marketplace?
Here are some tips for buying and selling on Marketplace:
- We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC) for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying and selling.
- When buying and selling during this time, please follow local guidelines on physical distancing and staying home.
- If you're meeting someone in person, we recommend arranging your meeting in a public, well-lit area or a police station. Let others know where you're headed. You can find a local law enforcement agency near you in the United States from the USACOPS directory.
Clean and disinfect items
- Clean and disinfect any item you intend to sell.
- If you buy an item, make sure to clean it before bringing it into your home. Learn about the guidelines from the CDC on cleaning and disinfecting products.
Learn what we remove from Marketplace
- Information on our ongoing COVID-19 efforts across Facebook can be found in Facebook's Newsroom.
Consider delivery options for items
- Some Marketplace items are eligible for shipping. This means that you can buy and sell items from all over the United States, not just near your location. The seller directly ships items to the buyer. Learn about the different ways to buy and sell.
- If shipping isn't available for an item, you can use a pick-up or drop-off service that works for you.
Use online payment methods
- Buyers and sellers can offer person-to-person payment methods (example: PayPal).
- If you choose to pay electronically using wire transfer or money order solutions, avoid payment links and log in directly through the payment method's website.
- Keep in mind that cashier and certified checks can be counterfeit. Transactions are between the buyer and seller only, and no third-party guarantee should be involved.
Protect your privacy
- Don't share your financial information (example: PayPal login and password, bank account info) with buyers or sellers.
- If you're selling electronics, make sure you've cleared any personal information from the device.
Compare prices before buying items
- We encourage buyers to compare prices before buying an item.
Verify the item
- If you're buying an item, make sure it's what you want before you pay for it. For high-value items (example: watches, luxury bags), you can request a certificate of authenticity or proof of purchase.
Don't buy or sell recalled items
- In many places, it's illegal to sell recalled items. If you're unsure whether the item you're buying or selling has been recalled, look on the website of the item's manufacturer for this information.
Watch out for counterfeit items
- It's illegal to sell counterfeit items in most countries, and counterfeits aren't allowed on Facebook. We recommend that you review any items you buy to make sure that they're genuine. Learn more about counterfeit items.
Be cautious when buying or selling cars
- Double-check deals that seem too good to be true. Scammers may try to use underpriced items to lure buyers into a scam. Before purchasing a car, you can check Kelley Blue Book or other trusted sites to have an idea of what you would expect to pay for a similar car.
- You can also try getting a vehicle history report and arranging a car inspection before buying.
- If you're a seller, be careful about bouncing checks from buyers or paying for fake transportation or insurance costs for your vehicle.
- Learn more from the Federal Trade Commission (in the U.S.) or your local government agency about getting the vehicle’s history and steps for used car shopping.