How do I contact the seller or Facebook for help with my order on Marketplace?

We appreciate your patience as sellers are facing inventory and fulfillment issues during this challenging time. Many purchases made with checkout on Facebook are covered by Purchase Protection. Purchase Protection is free and automatically covers eligible orders.
If you have an issue with something you purchased with checkout on Facebook, please try contacting the seller directly. You'll need to contact the seller first before contacting the Facebook support team.
If the seller doesn't reply or resolve the issue, you can contact our team for help after 3 business days.
When you contact our support team, we'll investigate the issue and reply within 48 hours. If your order is covered by our Purchase Protection policies, we'll issue you a refund.
How do I contact the seller?
To contact the seller for help with your order:
  1. Go to your Activity.
  2. Click the order you need help with.
  3. Scroll down and click Get Help With Your Order.
  4. Fill out the form with details about your issue and click Send.
Note: For orders with multiple items, please select the specific item you need help with.
The seller will be able to see that you've asked for help with an issue, and can respond.
Where can I see replies from the seller?
Any replies from the seller will be sent to the message thread between you and the seller. Please only reply to the seller in this conversation, so we can review it if you need to file a claim.
How do I contact Facebook support?
To contact our team for help with your order:
  1. Go to your Activity.
  2. Click the order you need help with.
  3. Scroll down and click Get Help With Your Order.
  4. Fill out the form with details about your issue and click Send.
After you contact Facebook, we'll review the issue and messages that you and the seller sent to each other about this order. Please keep in mind that we can only review the messenger conversation between you and the seller.
Where can I see replies from Facebook about my order?
After you file a claim, we'll reply within 48 hours to the email address you entered at checkout. You can check this email address on the order confirmation page.
Can I get help with something that I didn't buy with checkout on Facebook?
Only items purchased with checkout on Facebook are eligible for Purchase Protection.
Learn what to do if you have a negative experience with something you bought with local pickup on Marketplace.
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